Review Your Vehicle for Wear and Use
If you choose to return your vehicle, you can be billed for any excess wear or damage that occured during your lease. Some vehicle wear and use is expected. The following outlines what we consider "normal" versus "excess" wear.
Exterior
Normal Wear and Use:
- Chips, scratches, and dents smaller than 2 inches on bumper or panel
- Fewer than three "dings" per panel
- Dents smaller than 2 inches on bumper or panel
- Single windshield chip without spidering
Excess Wear and Use:
- Scratches, dents, gouges, and chips larger than 2 inches on bumper or panel
- More than three "dings" per panel (a ding is the size of a quarter or smaller, without broken paint)
- Improperly completed body repairs (i.e., mismatched paint, sanding marks and incomplete dent removals)
- Multiple dents, scratches, or chips per body panel
- Chipped, cracked, or heavily pitted glass, or improperly tinted windows
Interior
Normal Wear and Use:
- Minor staining and carpet wear
- All original equipment present including the owner's manual, all sets of keys, airbags, CD player, navigation CDs, and the convertible top cover (if applicable)
Excess Wear and Use:
- Upholstery holes, tears, burns
- Excessive staining of the upholstery, carpet, or interior panels
- Damage to convertible top
Mechanical
Normal Wear and Use:
- All equipment, options, and accessories are intact and working
Excess Wear and Use:
- Service indicator lights are on indicating maintenance or repair is needed (i.e., check engine light, airbag light, etc.)
Wheels & Tires
Normal Wear and Use:
- All four tires and the spare have more than 1/8 inch of tread at the shallowest point
- Tires are same size and quality as the original equipment
- Minor steel or alloy wheel scuffs
- Multiple, mixed tires are acceptable for Audi vehicles not equipped with quattro® all-wheel drive as long as they are the same size and quality as original equipment
- Audi vehicles equipped with quattro® all-wheel drive must have matching brand, size, and rating on all tires
Excess Wear and Use:
- One or more tires, including the spare, have less than 1/8 inch of tread at the shallowest point
- Heavily gouged steel or alloy wheels
- Retreads, snow tires, gouged tires, or tires with cut or plugged sidewalls
- Unrepairable steel wheels or alloy wheels that are broken, missing, or bent
Schedule Your Vehicle Inspection
Before turning in vehicle, you will need to have a third party inspect your vehicle for excess wear. You can schedule an inspection appointment by logging in to AudiFS.com/myaccount or by calling the inspection company, SGS, at (855) 237-1504. Appointments are available Monday - Friday between 8 a.m. and 5 p.m. and can be scheduled at your home or work, as long as someone 18 years or older is present.
During the inspection, an SGS agent will evaluate your vehicle for any excess wear and use. Upon completion, you will receive an inspection condition report, which itemizes any excess wear. To view a sample of this report, log in to AudiFS.com/myaccount. Any excess wear will be billed on your Turn-In Settlement Invoice (unless you choose to repair the items at our Audi Service Center prior to turn-in).
If repairs are completed, please email the receipt along with proof of payment to RepairReceipt@AudiFS.com or fax to (800) 824-8284 before returning the vehicle-this will allow time to adjust your Turn-In Settlement Invoice. If you have any questions regarding the inspection process, you can always call us at 602-399-7002.
Inspection Checklist
- Clean your vehicle inside and out
- Make sure all items are present:
- All keys
- Owner and service manuals
- Headrests
- Navigation discs (if applicable)
- Cargo covers (if applicable)
To Schedule Your Inspection...
Log in to AudiFS.com/myaccount or call SGS at (855) 237-1504.
Turn In Your Vehicle
Once your inspection and desired repairs are completed, turn in your vehicle and prepare for your next Audi experience. Here's how:
- Contact Audi Arrowhead to set up a turn-in appointment.
- After you've returned your vehicle to Audi Arrowhead, log in to AudiFS.com/myaccount to complete our vehicle return form or by calling (866) 277-8191. You'll receive a final Turn-In Settlement Invoice from us within four weeks.
